Return & Refund Policy
At Buckeyes Appliances, we value your satisfaction and want you to shop with confidence. This policy outlines how returns, exchanges, and refunds are handled for purchases made through our showroom and delivery services.
Last updated: 5/5/2026
30-Day Returns
Return most items within 30 days of delivery for a full refund or exchange.
Easy Process
Simple return process with our customer service team to guide you through every step.
Quality Guarantee
All appliances are thoroughly inspected and tested before delivery to ensure quality.
Eligibility For Returns
- Returns are accepted within 30 calendar days from the date of delivery or pickup.
- Proof of purchase (receipt or invoice) is required for all returns.
- Return items must be:
- In original condition
- Unused and uninstalled
- In original packaging with manuals, accessories, and warranty documents
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance products
- Custom or special-order appliances
- Items damaged after delivery due to misuse, neglect, or improper installation
- Installed appliances that are no longer in “like new” condition
Return Method & Costs
Return Method:
- By Mail
- In Store
Return Label:
A prepaid return label will be provided for eligible returns (download/print).
Return Label Cost:
Free of charge (no return shipping cost to customer).
Restocking Fee:
No restocking fee is charged.
Return Process
Request A Return:
Once approved, you’ll receive instructions along with a prepaid return label.
Ship/Drop Off:
- Use the provided label to return by mail, or
- Return in person to our showroom at 8073 E Broad Street, Reynoldsburg, OH 43068.
Inspection:
All items are inspected upon return. Refunds or exchanges are processed only after inspection.
Refunds
- Refunds are processed within 10 business days after inspection and approval.
- Refunds are issued to the original payment method.
- If payment was made by credit/debit card, banks may require additional processing time before funds appear.
Exchanges
- If an appliance is defective or damaged on arrival, we will replace or exchange it at no additional delivery charge.
- Exchanges must follow the same 30-day return period and eligibility requirements.
Damaged Or Defected Products
- All appliances are inspected and tested before delivery.
- If damage occurs during delivery, it must be reported immediately to the delivery team.
- For defects noticed after delivery, please contact us within 3 business days with photos and details.
Customer Responsibilities
- Ensure accurate measurements before purchase to confirm appliance fit.
- Verify that proper electrical, gas, or water connections are available prior to installation.
- Keep the original packaging until you are certain the appliance will not be returned.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Buckeyes Appliances
8073 E Broad Street
Reynoldsburg, OH 43068
Phone: (614) 412-2661
Email: sales@buckeyesappliances.com
Hours: 10AM-6PM Everyday (EST)